Join Our Quest: Helpdesk Tech at FinGarde
Who We Are:
At FinGarde, we don’t just manage IT services; we embark on quests. Located in Heath, Ohio, we serve as the trusted IT allies of financial advisors in twelve states. We are a band of tech adventurers, growing together, tackling diverse challenges, and mastering an arsenal of tools in the realm of IT.
What You’ll Do and Your Tools:
As a Helpdesk Tech at FinGarde, your role will be crucial in ensuring smooth IT operations and excellent client support. Each day, you’ll handle tasks such as:
- Answering client calls, tickets, and emails, providing support, and fostering strong relationships through white-glove service and clear communication.
- Managing a variety of systems including Microsoft 365, Azure, Duo, Proofpoint, and more. Training will be provided, so eagerness to learn is key!
- Troubleshooting issues related to computer hardware, software, and cloud applications, ensuring clients have minimal downtime.
- Participating in team efforts for non-technical tasks, such as data entry and documentation, demonstrating your versatility.
- Occasionally traveling to client sites to provide hands-on support, ensuring our commitments are met with the highest standard of service.
Who We’re Looking For:
- A technology enthusiast eager to expand your domain, no previous experience necessary—just a zeal for learning and an adaptable spirit.
- A communicator, understanding that every call is a chance to build trust and offer support.
- A team player, ready to collaborate on everything from technical puzzles to crafting our next marketing campaign.
- Someone who values integrity, honor, and a personal touch in all interactions, mirroring the FinGarde ethos of respect and commitment.
What We Offer:
- A chance to be part of a close-knit cadre where every member’s contribution is crucial and valued.
- Opportunities to grow your skills across a broad expanse of technologies and responsibilities.
- The thrill of a small company—dynamic, fast-paced, and ever-evolving.
Embark on Your Journey:
If you’re ready to take up this gauntlet and join our quest, send us your scroll (resume) and a brief tale of your most legendary personal or professional quest (cover letter). We look forward to meeting a future guardian of our realm!
Please send your resume, and cover letter to: [email protected].
Don’t be shy, brave adventurer! Even if you feel like you don’t fit the mold of this job description, we want to hear from you. You might have hidden talents or skills that we need in our quest. Apply now and let’s find out!